Krekiya Privacy Policy: How We Protect Your Data

1. Overview

This Privacy Policy applies to all users of the krekiya platform, including the krekiya website at krekiya.net and the krekiya mobile app. It explains how krekiya collects, stores, uses, and protects your personal information when you register an account, make deposits, play games, or interact with krekiya's support team.

Krekiya is committed to handling your personal data responsibly and transparently. We collect only the data we genuinely need to operate the platform and provide you with a safe, smooth gaming experience. We do not collect data for the sake of it, and we do not use your data in ways that aren't described in this policy.

By registering on krekiya or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside krekiya's Terms and Conditions, which govern your overall use of the platform.

2. What We Collect

Krekiya collects the following categories of personal data from players:

Krekiya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Collect Your Data

Krekiya collects your personal data through the following means:

• Directly from you when you register a krekiya account, fill in forms, or contact krekiya support.
• Automatically when you use the krekiya platform — including technical data collected via cookies and server logs.
• From third-party payment providers such as bKash, Nagad, and Rocket when you make a deposit or withdrawal on krekiya.
• From identity verification providers when krekiya is required to verify your age or identity.
• From fraud prevention and security services that help krekiya protect the platform and its players.

Krekiya only collects data through legitimate means and does not purchase personal data from data brokers or other third-party sources for marketing purposes.

4. How We Use Your Data

Krekiya uses your personal data for the following purposes:

• To create and manage your krekiya account, including verifying your identity and age.
• To process deposits, bets, and withdrawals on the krekiya platform in BDT.
• To provide customer support and respond to your queries via live chat or email.
• To detect and prevent fraud, money laundering, and other prohibited activities on krekiya.
• To monitor gameplay patterns for responsible gaming purposes and intervene where necessary.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To improve the krekiya platform based on how players use it — including fixing bugs and optimising game performance.
• To comply with legal and regulatory obligations applicable to krekiya's operations.

Krekiya will only send you promotional communications if you have opted in to receive them. You can opt out of marketing messages from krekiya at any time by contacting our support team or updating your communication preferences in your account settings.

5. Legal Basis for Processing

Krekiya processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to operate your krekiya account and deliver the services you've signed up for.
• Legal obligation — krekiya is required by law to collect and retain certain data, including identity verification records and financial transaction logs.
• Legitimate interests — krekiya processes some data to protect the platform from fraud, improve security, and maintain the integrity of games.
• Consent — where krekiya relies on your consent to process data (such as for marketing communications), you have the right to withdraw that consent at any time.

If you want to understand the specific legal basis krekiya relies on for any particular processing activity, contact our support team and we'll explain it clearly.

6. Sharing Your Data

Krekiya does not sell, rent, or trade your personal data to any third party. However, krekiya may share your data with the following categories of recipients where necessary:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data required to process your financial transactions on krekiya.
• Identity verification providers — krekiya uses third-party services to verify player age and identity when required. These providers are bound by strict data protection agreements.
• Fraud prevention and security services — krekiya shares technical data with security partners to detect and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities — krekiya may be required by law to disclose certain data to government bodies or law enforcement agencies. Krekiya will only do so when legally obligated.
• IT and platform service providers — companies that help krekiya operate its technical infrastructure may have limited access to data as part of their service delivery. All such providers are contractually bound to protect your data.

All third parties that krekiya shares data with are required to handle it securely and in accordance with applicable data protection standards. Krekiya does not allow third parties to use your data for their own marketing purposes.

7. Cookies

Krekiya uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit krekiya.net or use the krekiya app.

Krekiya uses the following types of cookies:

• Essential cookies — these are required for the krekiya platform to function. Without them, you cannot log in, make deposits, or play games. These cookies cannot be disabled.
• Performance cookies — these help krekiya understand how players navigate the platform so we can identify and fix issues. The data collected is aggregated and anonymous.
• Session cookies — these keep you logged in to your krekiya account during a session and expire when you close your browser.

Krekiya does not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the krekiya platform.

8. Data Retention

Krekiya retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable law. The general retention periods krekiya applies are:

• Account data — retained for the duration of your krekiya account and for a period after closure as required by financial regulations.
• Transaction records — krekiya retains financial transaction data for a minimum of five years to comply with anti-money laundering regulations.
• Identity verification records — retained for the period required by applicable law, typically five years from the date of verification.
• Support communications — chat logs and emails are retained for up to two years to help krekiya resolve disputes and improve support quality.
• Technical and usage data — aggregated and anonymised after 12 months and used only for platform analytics.

When data is no longer required, krekiya deletes it securely or anonymises it so it can no longer be linked to you as an individual.

9. Your Rights

As a krekiya player, you have the following rights over your personal data. To exercise any of these rights, contact krekiya support via live chat and we will respond within a reasonable timeframe:

• Right of access — you can request a copy of all personal data krekiya holds about you.
• Right to rectification — if any data krekiya holds about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you can ask krekiya to delete your personal data. Note that krekiya may be required to retain some data by law even after an erasure request.
• Right to restrict processing — you can ask krekiya to limit how we use your data in certain situations, such as while a dispute is being resolved.
• Right to data portability — you can request that krekiya provides your data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent — where krekiya processes your data based on consent (such as for marketing), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you can object to krekiya processing your data for legitimate interests purposes. Krekiya will stop unless we have compelling grounds to continue.

Krekiya will not charge you for exercising your data rights and will not discriminate against you for doing so. If you are not satisfied with how krekiya handles your data rights request, you have the right to lodge a complaint with the relevant data protection authority.

10. Security

Krekiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and krekiya's servers.
• Encrypted storage for all sensitive personal and financial data held by krekiya.
• Access controls that limit which krekiya staff can view personal data, based on their role and need.
• Regular security audits and penetration testing of the krekiya platform.
• Automated fraud detection systems that monitor account activity in real time.

While krekiya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your krekiya account secure — use a strong, unique password and never share your login credentials with anyone.

If krekiya becomes aware of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant authorities as required by applicable law.

11. Minors

Krekiya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on krekiya or provided us with personal data, please contact krekiya support immediately. We will investigate and, if confirmed, delete the account and all associated data without delay.

Krekiya uses age verification processes during registration to prevent minors from accessing the platform. If a player is found to be under 18 at any point, their account will be closed and any deposits returned to the payment method used.

12. Changes to This Policy

Krekiya may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform message.

We encourage you to review this Privacy Policy periodically so you are always aware of how krekiya handles your personal data. Continued use of the krekiya platform after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how krekiya handles your personal data, please get in touch with our support team. We're available 24 hours a day, 7 days a week via live chat on the krekiya platform, or by email at the address shown in the footer of this page.

Krekiya's support team is here to help players in Bangladesh understand their privacy rights and how to exercise them. Whether you want to access your data, correct something, or simply ask a question about how krekiya uses your information — just reach out and we'll take care of it.