Krekiya Terms and Conditions for All Players

1. Acceptance of Terms

By accessing or using the krekiya platform — whether through the website at krekiya.net or through the krekiya mobile app — you agree to be bound by these Terms and Conditions. These terms apply to all visitors, registered users, and anyone who interacts with krekiya in any capacity.

Krekiya reserves the right to update or modify these terms at any time. When changes are made, krekiya will update the "last updated" date at the top of this page. Continued use of the krekiya platform after any changes constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

These terms should be read alongside krekiya's Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and krekiya.

2. Eligibility

To register and use krekiya, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a krekiya employee.
• You must not have been previously excluded or banned from the krekiya platform.
• You must have the legal capacity to enter into a binding agreement.

Krekiya may request proof of age or identity at any point. If you cannot provide satisfactory documentation, krekiya reserves the right to suspend your account and withhold any pending withdrawals until verification is complete. Providing false information during registration is a serious breach of these terms and will result in permanent account closure.

3. Account Registration

Each individual is permitted to hold only one active account on krekiya. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Krekiya uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be suspended without notice.

When registering on krekiya, you must provide accurate and complete information including your full name, date of birth, and a valid contact method. You are responsible for keeping your account information up to date. If your contact details change, please update them in your krekiya account settings promptly.

You are solely responsible for maintaining the confidentiality of your krekiya login credentials. Any activity that occurs under your account is your responsibility. If you suspect that your account has been accessed without your authorisation, contact krekiya support immediately via live chat.

• Do not share your krekiya password with anyone, including friends or family.
• Do not use the same password for krekiya that you use on other platforms.
• Log out of your krekiya account when using a shared or public device.
• Enable any additional security features offered by krekiya when available.

4. Deposits and Withdrawals

All financial transactions on krekiya are conducted in Bangladeshi Taka (BDT). Krekiya currently supports deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount on krekiya is ৳100. Minimum withdrawal amounts may vary and are displayed in your krekiya account dashboard at the time of the request.

Deposits on krekiya are typically credited to your account balance immediately after the transaction is confirmed by the payment provider. If a deposit does not appear in your krekiya balance within 30 minutes, contact krekiya support with your transaction reference number.

Withdrawals from krekiya are processed within the timeframes displayed in your account. Krekiya may request identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts. This is a standard security measure to protect your funds.

• Withdrawals can only be made to a payment method that has been used to deposit on krekiya.
• Krekiya does not charge fees on standard deposits or withdrawals, but your mobile banking provider may apply their own charges.
• Bonus funds are subject to wagering requirements before they can be withdrawn — see Section 5.
• Krekiya reserves the right to delay or decline a withdrawal if fraud or suspicious activity is suspected.

Any funds deposited on krekiya that remain unused for an extended period may be subject to an inactivity policy. Details of the inactivity policy are available from krekiya support on request.

5. Bonuses and Promotions

Krekiya offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that are communicated at the time the offer is made. These terms include, but are not limited to, wagering requirements, minimum deposit thresholds, eligible games, and expiry dates.

Wagering requirements on krekiya bonuses specify how many times the bonus amount must be wagered before a withdrawal can be made. For example, a bonus with a 20x wagering requirement means you must place bets totalling 20 times the bonus amount before the bonus converts to withdrawable cash.

• Bonuses on krekiya are credited to a separate bonus balance and cannot be withdrawn directly.
• Only one bonus can be active on a krekiya account at a time unless otherwise stated.
• Krekiya reserves the right to withdraw a bonus offer at any time if abuse or exploitation is detected.
• Bonuses obtained through fraudulent means will be forfeited and the account may be closed.
• Free spins and other non-cash bonuses are subject to their own specific terms communicated at the time of the offer.

Krekiya's promotional terms are designed to be fair and transparent. If you have any questions about a specific bonus offer, contact krekiya support before accepting the offer.

6. Gameplay Rules

All games available on krekiya are governed by their individual game rules, which are accessible within each game. In the event of a conflict between a game's specific rules and these general terms, the game-specific rules take precedence for matters relating to that game.

Krekiya uses certified random number generation (RNG) systems for all applicable games. For crash games including Crash Bonus, krekiya uses a provably fair algorithm. The published RTP (return to player) percentages for each game on krekiya represent the theoretical long-term return and are not a guarantee of individual session outcomes.

• Bets placed on krekiya are final once confirmed. Krekiya cannot reverse a bet after it has been accepted by the system.
• In the event of a technical fault during a game round on krekiya, the round may be voided and stakes returned to players.
• Krekiya reserves the right to void bets placed on games that were affected by a software error or data feed failure.
• Players are responsible for ensuring they have a stable internet connection when playing on krekiya.

7. Prohibited Conduct

The following activities are strictly prohibited on the krekiya platform. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to interact with krekiya games or systems.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage on krekiya.
• Colluding with other players to manipulate game outcomes on krekiya.
• Using krekiya for money laundering or any other illegal financial activity.
• Creating multiple accounts on krekiya to claim bonuses more than once.
• Providing false identity information during krekiya registration or verification.
• Attempting to access another player's krekiya account without authorisation.
• Engaging in abusive, threatening, or harassing behaviour toward krekiya staff or other players.

Krekiya monitors all account activity and uses fraud detection systems to identify prohibited conduct. If you believe another player is engaging in prohibited conduct on krekiya, please report it to our support team immediately.

8. Responsible Gaming

Krekiya is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a way to generate income or escape financial difficulties. Krekiya provides a range of tools to help players stay in control of their gaming activity.

Players on krekiya can request deposit limits, session time limits, cooling-off periods, and self-exclusion through the krekiya support team. Self-exclusion requests are processed promptly and, once in place, cannot be reversed for the duration of the exclusion period.

If you feel that your gaming is becoming a problem, krekiya encourages you to use these tools or contact our support team for guidance. Full details of all responsible gaming tools available on krekiya are on our Responsible Gaming page.

9. Privacy and Data

Krekiya collects and processes personal data in accordance with our Privacy Policy. By registering on krekiya, you consent to the collection and use of your personal information as described in that policy. Krekiya uses your data to operate your account, process transactions, verify your identity, and improve the platform.

Krekiya will never sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law. All data held by krekiya is stored securely using industry-standard encryption.

• You have the right to request a copy of the personal data krekiya holds about you.
• You may request correction of inaccurate data held on your krekiya account.
• Account closure requests will be processed in accordance with krekiya's data retention obligations.

For full details on how krekiya handles your data, please read our Privacy Policy.

10. Account Termination

You may close your krekiya account at any time by contacting our support team via live chat. Upon closure, any real-money balance remaining in your account (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method.

Krekiya reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached any part of these Terms and Conditions.
• Fraudulent, abusive, or suspicious activity has been detected on the krekiya account.
• A player has provided false or misleading information during registration or verification.
• A player has requested self-exclusion under krekiya's responsible gaming policy.
• Krekiya is required to do so by law or regulatory instruction.

Where an account is closed due to a breach of these terms, krekiya reserves the right to withhold any balance pending investigation. Krekiya will communicate the outcome of any investigation to the affected player within a reasonable timeframe.

11. Limitation of Liability

Krekiya provides its platform on an "as is" basis. While we work hard to ensure the platform is available and functioning at all times, krekiya does not guarantee uninterrupted access or that the platform will be free from errors at all times.

To the maximum extent permitted by applicable law, krekiya shall not be liable for any loss of funds, loss of data, or any indirect or consequential loss arising from your use of the krekiya platform, including but not limited to:

• Technical failures, server downtime, or connectivity issues affecting your krekiya session.
• Losses resulting from unauthorised access to your krekiya account due to your failure to keep credentials secure.
• Any decisions made based on information displayed on the krekiya platform.
• Delays in deposit or withdrawal processing caused by third-party payment providers.

Nothing in these terms limits krekiya's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

12. Changes to Terms

Krekiya may update these Terms and Conditions at any time. When material changes are made, krekiya will notify registered players via email or an in-platform notification. The updated terms will be effective from the date they are published on this page.

If you do not agree with any changes to krekiya's terms, you should stop using the platform and close your account. Continued use of krekiya after the effective date of any changes constitutes your acceptance of the revised terms.

Krekiya recommends bookmarking this page and reviewing it periodically so you are always aware of the current terms governing your use of the platform.

13. Contact Us

If you have any questions about these Terms and Conditions or about your krekiya account, our support team is available 24 hours a day, 7 days a week via live chat on the krekiya platform. You can also reach us by email at the address listed in the footer of this page.

For matters relating to responsible gaming tools or self-exclusion on krekiya, please contact support directly so we can assist you as quickly as possible.

Krekiya's support team is staffed by people who understand the local context for players in Bangladesh. Whether your question is about a deposit, a game result, a bonus, or your account settings, we're here to help.